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BPO Outsourcing Trends in eCommerce
BPO Outsourcing Trends in eCommerce
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Evelinemma
10 posts
Jun 19, 2025
3:27 AM
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Trends in eCommerce include AI personalization, mobile shopping, social commerce, voice search, same-day delivery, and sustainable packaging solutions.
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Tiffany Frank
4 posts
Jun 19, 2025
9:11 PM
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BPO outsourcing trends in eCommerce include the rise of AI-driven support, omnichannel integration, and data analytics to personalize customer interactions. Businesses increasingly blockchain in customer service leverage voice bots and chatbots for instant resolution, while nearshore and hybrid models offer flexibility and cost-efficiency. Focus on agile scalability, cybersecurity compliance, and sustainable practices is becoming essential for competitive advantage.
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