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Automation vs. Human Workforce in BPO
Automation vs. Human Workforce in BPO
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andreaandri
50 posts
May 30, 2025
1:25 AM
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Success lies in smart injkjjtegration, not replacement.jj
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sophiasopi
5 posts
May 30, 2025
3:05 AM
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The debate between automation and the human communication service solutions workforce in BPO is reshaping the industry. Automation enhances speed, accuracy, and cost-efficiency, handling repetitive tasks effectively. However, the human touch remains irreplaceable for empathy-driven roles, complex problem-solving, and nuanced communication.
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